Description du poste
Main Responsibilities:
- Responsible for controlling and managing unsolved defect, failure or error which is not solved by Fault Management.
- Handling of Problem request from Fault Management when the root cause analysis is needed.
- Problem diagnostics & Root Cause analysis.
- Minimize the adverse impact of troubles that impact the service and prevent recurrence of these troubles.
- Problem Ticket dispatch or report/request for change request, work order.
- Problem escalation towards related parties.
- Output Problem management summary report.
- Ensure the ticket resolution within agreed SLA for all problem tickets.
- Should focus on the MTTR for problem tickets handled.
- Attend/arrange meetings with internal stake holders and with the customer and be responsible to ensure service quality.
Key targets:
- The average duration from creation to closure for the Problem of each priority.
- The percentage of Problem handled within target resolution time.
- No Major security non- compliances.
- Customer/Offshore team feedback survey score above 90%.
Profil du poste
Qualifications/Skills
- Bachelor’s / Advanced degree in Telecom or relevant fields.
- 5 years + experience in Telecom with strong Technical skills.
- Professional knowledge of service delivery processes.
- Good leadership and communication capabilities.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
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