NPM Manager offshore

Description du poste  – Manager 

Main Responsibilities:

• Overall In charge of network performance management of all Regions in the country , end-to-end performance management responsibility.
• Ensure 24/7 Surveillance monitoring of network Performance parameters as close to real time as possible for Fault Management.
• Manage Configuration Management activities.
• Performance Management/ trigger alarms. This shall be through the provisions of individual OSS’s; MS provided systems as well as any third party Umbrella OSS that may be implemented in the Project.
• Coordinate with NOC/field teams/3rd party teams to achieve targeted network performance parameters.
• Interface to the country customer and handle customer complaints on network performance.
• Support for managing country special events, seasonal events etc.

Key targets:

• Network KPI target achievement as per contract.
• No Major security / EHS non- compliances by NPM team members.
• Customer feedback survey score above 90%.
• Attrition rate below 10% for NPM teams.
• Employ satisfaction feedback score above 90% for NPM teams.

Profil du poste 

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 8 years + experience in any Telecom specific domains. 4+ years in NPM.
• Professional knowledge of network performance processes.
• Strong project management skills.
• Excellent leadership and communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.