Description du poste
Main Responsibilities:
- Perform Second Line Maintenance support for all IPBB Network NEs and associated elements.
- Ensure the trouble ticket resolution within agreed SLA for all IPBB domain tickets assigned/handled.
- Coordinate directly with other domains till the issue is solved and RCA is confirmed.
- Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
- Daily health check performance and analysis, preventive maintenance, report immediately in case of any ambiguity.
- Implement planned activities in IPBB network.
- Periodically evaluate the service growth based on subscriber usage and assess these trends.
- New software release update and implementation for IPBB domain network elements.
- To get involved in software & hardware upgrade.
- Release and data management (such as back up)
- Fulfill the configuration plan for configuration request.
Key targets:
Achieve agreed SLAs and KPIs for IPBB BO.
No man made incidents in IPBB domain.
Timely upgrade of software/Hardware for IPBB N/W.
No Major security non- compliances.
Customer/Offshore team feedback survey score above 90%.
Profil du poste
Qualifications/Skills
Bachelor’s degree/diploma in Telecom or relevant fields.
2 years + experience in IPBB domain with good Technical skills.
Knowledge of service delivery processes.
Good communication capabilities.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
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