Description du poste – IN BO ENGINEER
Main Responsibilities:
- Perform Second Line Maintenance support for all IN Network NEs and associated elements.
- Ensure the trouble ticket resolution within agreed SLA for all IN domain tickets assigned/handled.
- Coordinate directly with other domains till the issue is solved and RCA is confirmed.
- Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
- Daily health check performance and analysis, preventive maintenance, report immediately in case of any ambiguity.
- Implement planned activities in IN network.
- Periodically evaluate the service growth based on subscriber usage and assess these trends.
- New software release update and implementation for IN domain network elements.
- To get involved in software & hardware upgrade.
- Traffic monitoring on each IN NE.
- Fulfill the configuration plan for configuration request.
Key targets:
- Achieve agreed SLAs and KPIs for IN BO.
- No man made incidents in IN domain.
- Timely upgrade of software/Hardware for IN N/W.
- No Major security non- compliances.
- Customer/Offshore team feedback survey score above 90%.
Profil du poste
Qualifications/Skills
- Bachelor’s degree/diploma in Telecom or relevant fields.
- 2 years + experience in IN domain with good Technical skills.
- Knowledge of service delivery processes.
- Good communication capabilities.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com
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