Core BO Manager

Description du poste 

Main Responsibilities:

• Over all responsible for the operations of BO core team. Perform Second Line Maintenance support for all Core Network NEs and associated elements.
• Ensure the trouble ticket resolution within agreed SLA for all core domain tickets.
• Should focus on the MTTR for all levels of faults in core domain.
• Escalate the trouble ticket to third Line when L2 solve it, and do strong follow up until resolution.
• Make preventive maintenance plan and audit the result.
• To be involved/supervise all related / critical planned activities in core domain.
• New software release update and implementation for core domain network elements.
• Work Plan for core back office based on main goals and priorities defined by BO Manager.
• Attend/arrange meetings internally within core BO team or with the customer and is responsible to ensure service quality.
• Design and evaluate quarterly PBC (Personal Business Commitment) for BO core team.

Key targets:

• Achieve agreed SLAs and KPIs for core BO.
• No Man made incidents in core domain.
• Timely upgrade of software/Hardware for core N/W.
• No Major security non- compliances by BO core.
• Customer/Offshore team feedback survey score above 90%.
• Employ satisfaction feedback score above 90% for BO core team.

Profil du poste 

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 5 years + experience in core domain with strong Technical skills.
• Professional knowledge of service delivery processes.
• Good leadership and communication capabilities.

Comment Postuler

hwcirecruit@huawei.com