- Customize and implement the service analysis module solution based on customer requirements, CEM service product solution, and different network conditions and specific requirements.
- Analyzes CS and PS KQIs/KPIs, provides service analysis reports, demarcates abnormal KQIs/KPIs, identifies the problem scope, provides solutions, and traces the problem resolution.
- Analyzes and handles network-level or single-subscriber-level problems, such as service quality monitoring, complaint handling, and VIP Care.
- Bachelor degree or above. Major in Telecommunication, electronics, computer related field is preferred.
- At least 3 years working experience in Carrier’s mobile networks. Experience in CEM related field is much preferred.
- Familiar with CS and PS services and signaling processes. Able to handle end-to-end service processing processes well. Excel at wireless communication network architecture.
- Rich experience in Telecom or data analysis industry, familiar with MySQL database, data mining algorithms and principles;
- Have strong understanding of customer requirements and communication skills, and be familiar with service fault locating and customer complaint handling.
- Fluent in both English and French is mandatory. English will be the working language.
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