BACK OFFICE SENIOR MANAGER

Description du poste – MANAGER

Main Responsibilities:
Perform Second Line Maintenance support for all Core Network NEs and associated elements.
Ensure the trouble ticket resolution within agreed SLA for all core domain tickets assigned/handled.
Coordinate directly with other domains till the issue is solved and RCA is confirmed.
Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
Daily health check performance and analysis, preventive maintenance, report immediately in case of any ambiguity.
Carry out planned activities, like BSC Migrations, Rehomings, Site shifting/integration, new node integration in the network etc.
New software release update and implementation for core domain network elements.
To get involved in software & hardware upgrade.
Create & modify routing & digit translation on different nodes following the process regulations.
Provide technical support to FLM engineers in case of hardware / software issues at site.

Keys targets

Achieve agreed SLAs and KPIs for core BO.
No man made incidents in core domain.
Timely upgrade of software/Hardware for core N/W.
No Major security non- compliances.
Customer/Offshore team feedback survey score above 90%.

Profil du poste 

Qualifications/Skills

• Bachelor’s degree/diploma in Telecom or relevant fields.
• 2 years + experience in core domain with good Technical skills.
• Knowledge of service delivery processes.
• Good communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com