Back Office Senior Manager

Description du poste 

Main Responsibilities:

• Over all responsible for the BO operations. Perform Second Line Maintenance support for all Core, BSS, TX, VAS, IP Network NEs and associated elements.
• Ensure the trouble ticket resolution within agreed SLA.
• Should focus on the MTTR for all levels of faults and produce report for the department.
• Escalate the trouble ticket to third Line when L2 solve it, and do strong follow up until resolution.
• Suggest Optimization activities based on performance and analysis.
• To be involved/supervise all related / critical planned activities, like BSC migrations, Re-homing, Site shifting/integration, new node integration in the network or any critical fault occurs.
• New software release update and implementation when they become available.
• Work Plan for back office based on main goals and priorities defined by operations management.
• Design and evaluate quarterly PBC (Personal Business Commitment) for BO team managers.

Key targets:

• Achieve agreed SLAs and KPIs for BO.
• No Man made incidents due to BO.
• Timely upgrade of software/Hardware.
• No Major security non- compliances by BO.
• Customer/Offshore team feedback survey score above 90%.
• Attrition rate below 10% for BO team.
• Employ satisfaction feedback score above 90% for BO team.

Profil du poste 

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 8 years + experience in any Telecom specific domains with strong Technical skills.
• Professional knowledge of service delivery processes.
• Strong project management skills.
• Excellent leadership and communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com