Description du poste – TX BO ENGINEER
Main Responsibilities:
- Perform Second Line Maintenance support for all TX Network NEs and associated elements.
- Ensure the trouble ticket resolution within agreed SLA for all TX domain tickets assigned/handled.
- Coordinate directly with other domains till the issue is solved and RCA is confirmed.
- Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
- Daily health check performance and analysis, preventive maintenance, report immediately in case of any ambiguity.
- Implement planned activities in TX network.
- Periodically evaluate the service growth based on subscriber usage and assess these trends.
- New software release update and implementation for TX domain network elements.
- To get involved in software & hardware upgrade.
- Release and data management (such as back up)
- Fulfill the configuration plan for configuration request.
Profil du poste
Key targets:
Achieve agreed SLAs and KPIs for TX BO.
No man made incidents in TX domain.
Timely upgrade of software/Hardware for TX N/W.
No Major security non- compliances.
Customer/Offshore team feedback survey score above 90%.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
Si vous avez besoin d'un CV Captivant et de Qualité, Contactez nos Experts ICI Recevoir Gratuitement les offres d'emploi sur WhatsApp" Attention !!! NE DONNEZ AUCUNE SOMME D'ARGENT pour obtenir un emploi sur Projobivoire au risque de vous faire arnaquer ! Pour signaler une offre, écrivez nous via WhatsApp ici