SME – DOMAIN

Description du poste 

Main Responsibilities:
Act as Local extension to the GNOC Back Office Team for Critical Products and responsible of NOC Services for that Product. Specially for crisis and P1 & P2 incidents.

Face to face Technical communication toward customer for that domain or product.

Support and guide the Field Maintenance and the NPM for issues related to RAN Core, Transmission, DWM,IPBB, IPRAN or Core network.

Support the TD in various domains to achieve the operational improvement goals.

Support for managing country special events, seasonal events etc.

Key targets:
Achieve MTTR target for critical incidents as per contract.
Achieve assigned targets on special events.
Customer feedback survey score above 90%.

Profil du poste 

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 4 years + experience in any Telecom specific domains.
• Knowledge on service delivery processes.
• Excellent leadership and communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.