Description du poste – Service Desk Engineer
Main Responsibilities:
Act as main interface for Affiliate in handling Customer Complaints.
Act as hotline 24/7 for Local Organization.
Conduct initial demarcation for the CC TT and dispatch the TT.
Create a CC TT in case a complaint received from different channel than the TT.
Manage the SLA and OLA of CC complaint TT.
Support GNOC FO / shift lead in coordinating with local resources.
Key targets:
Response time for customer complaints.
Timely closure of customer complaint TTs.
Timely feedback to customer on complaint status.
Profil du poste
Qualifications/Skills
- Bachelor’s degree/Diploma in Telecom or relevant fields.
- 1 year + experience in any Telecom specific domains.
- Knowledge service delivery processes.
- Good communication capabilities.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com
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