Repossession Associate

Description du poste 

• Solely responsible for the repossession of assets from defaulting customers on due dates as stipulated in operational SOP.
• System owner responsible for the usage and management of actions on iRecovery tool.
• Recruit, oversee and manage repossession partners to drive effective repossession actions in-country.
• Review security history on assets to ensure effective insights and clinical repossession actions.
• Drive adherence to ethical repossession process without customer harassment.
• Review and advise on escalated loans that can be resolved amicably or pushed to court proceeding with strict adherence to timelines.
• Coordinate and collaborate in with in-country credit operations teams to ensure effective business synergy.
• Assist loan origination officers with identifying critical indicators that can result in defaults.
• Solving all customer related payment issues that may affect or hinder optimal collections.
• Investigate historical data for each debt or bill.
• Maintaining customers records to drive a healthy portfolio for the business.
• Manage debt recovery and all related activities, auctioneer coordination and dealer storage management.
• Manage vehicle recovery process with effective coordination with the Car-Care Team
• Schedule reminder notifications and emails to customers on set dates from repossession policy.
• Ensure adherence to the globally designed Repossession Policy.
• Deploy best in class funnel management processes to ensure that applying customers are effectively served.
• Advise AutoChek on innovative and efficient ways to improve the loan book repossession processes.
• Responsible for key performance indicators in-country as aligned and agreed with superiors
• Work closely with product owners to ensure product market fit.
• Maintain and sustain the company’s core values.
• Implement brand strategies aimed at building the company’s brand. 
• Drive technology adoption of internal and external consumers/customers.
• Ensure a data-driven decision-making process across the organisation.
• Benchmark internally and externally while driving the organization towards best-in-class performance

Profil du poste 

• Strong communication, organization and negotiation skills.
• Proven track record of managing large scale repossession operations.
• Prior work experience within a Loan Recovery Business.
• Knowledge of Credit Management and Operations
• Experience with credit decisioning tools and best market practices.
• Experience working in a high-tech environment.
• Motivated self-starter with the ability to work with little or no supervision 
• Excellent data analytics skills, Tableau, Power BI and MS Office Suite 
• Prior work experience in developing digital products and solutions 
• P&L responsibilities at Operator level
• Solid understanding of budgeting and financial planning 
• Good people management skills.
• Masters, BSc or High Diploma certification 
• Extensive training in Credit Operations, Management and Administration and other business areas will be an edge.

Comment Postuler

cv + références à envoyer à comptaci@coinafrique.com