Description du poste
- E2E management of network operations.
- Regular governance with local customer.
- Responsible for contractual KPIs and SLA. Monitor and manage ongoing SLA performance & NUR achievement
- Customer satisfaction. Analyze all aspects of performance and constantly seek to derive new insights into the customer experience.
- Ensure risk management with effective mitigation measures.
- Ensure disaster recovery plan are active and tested ready.
- Be responsible for the people management of the SME team.
- Ensure coordination between GNOC and the local team
- Ensure the security compliance and improvement by assisting with security audit and review.
Key targets:
- SLA and NUR achievement as per contract.
- Monthly KPI sign off with customer ,no penalty.
- Customer feedback survey score above 90%.
Profil du poste
Qualifications/Skills
- Bachelor’s / Advanced degree in Telecom or relevant fields.
- 8 years + experience in service delivery management.
- Professional knowledge of service delivery processes.
- Excellent leadership and communication capabilities.
Comment Postuler
NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com
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