FRONT OFFICE MANAGER

Description du poste  – FRONT OFFICE MANAGER

Main Responsibilities:

• Over all responsible for the FO operations. Ensure all TT are created on time , Ensure 24X7 monitoring all Telecom network service.
• Ensure FO team to escalate all the network problem according to SLA.
• Design and evaluate quarterly PBC (Personal Business Commitment) for FO team members.
• Follow the critical network issues and update to GNOC OD.
• Process and procedure enforcement in FO.
• Ensure all the site access are under FO control and have reference number.
• Ensure proper shift plan on all days including holidays and festival.
• Alarm trend analysis and improvement actions.
• Assess the team training needs of FO team and facilitate Technical and process training sessions.
• FO daily, weekly, monthly report design and quality improvement.
• Ensure timely closure of quality and security audit findings.

Profil du poste 

Key targets:

• Achieve agreed SLAs and KPIs for FO.
• No alarm missing by FO team.
• Timely submission of all customer agreed reports.
• No Major security non- compliances by FO.
• Customer/Offshore team feedback survey score above 90%.
• Attrition rate below 10% for FO team.
• Employ satisfaction feedback score above 90% for FO team.

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 8 years + experience in any Telecom specific domains.
• Professional knowledge of service delivery processes.
• Strong project management skills.
• Excellent leadership and communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com