OPERATION DIRECTOR

Description du poste 

Main Responsibilities:

• E2E management of network operations.
• Regular governance with local customer.
• Responsible for contractual KPIs and SLA. Monitor and manage ongoing SLA performance, identify and implement corrective actions as required.
• Customer satisfaction. Analyze all aspects of performance and constantly seek to derive new insights into the customer experience.
• Drive continuous improvements in service quality across the contract service portfolio.
• Ensure risk management with effective mitigation measures.
• Ensure disaster recovery plan are active and tested ready.
• Be responsible for the people management in the entire operations organization. Need to empower, motivate & train the team.
• Ensure the security compliance and improvement by assisting with security audit and review.

Key targets:

• SLA achievement as per contract.
• Monthly KPI sign off with customer ,no penalty.
• No man made incidents.
• No Major security / EHS non- compliances.
• Customer feedback survey score above 90%.
• Attrition rate below 10%.
• Employ satisfaction feedback score above 90%.

Profil du poste 

Qualifications/Skills

• Bachelor’s / Advanced degree in Telecom or relevant fields.
• 8 years + experience in service delivery management.
• Professional knowledge of service delivery processes.
• Strong project management skills.
• Excellent leadership and communication capabilities.

Comment Postuler

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.